Our Exchange & Return Policy
We do not do any refunds or returns of items.
However, you may choose to exchange the item for a different model or colour of the same value within 7 days of receipt.
There are a few important things to keep in mind when exchanging a product purchased from Terrainware:
Please note that the customer will be responsible for paying the shipping costs for items returned as well as an additional top up of $5.00 to have the replacement item sent. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. In the event that your returned item is lost in transit, Terrainware will not be held responsible.
For all exchange issues, please contact us at firstname.lastname@example.org and we will reply you as soon as we can!